Refund Policy

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At Sigma Watches, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a refund under the following conditions.

1. Eligibility for Refund

  • Refund requests must be made within 14 days of receiving the product.
  • The item must be unused, unworn, and in its original packaging with all tags and accessories.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items

  • Customized or engraved watches.
  • Gift cards or promotional items.
  • Products damaged due to misuse, neglect, or improper handling.

3. Refund Process

  • To initiate a refund, contact us at sigmawatches@gmail.com with your order details.
  • After approval, you will be provided with return shipping instructions.
  • Once we receive and inspect the returned item, we will process the refund within 5-7 business days.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a trackable shipping service to ensure safe return delivery.

5. Late or Missing Refunds

  • If you haven’t received your refund after the processing time, check with your bank or payment provider.
  • If the issue persists, contact us at sigmawatches@gmail.com for assistance.

6. Changes to This Policy

We reserve the right to update this refund policy at any time. Any changes will be reflected on this page.

7. Contact Us

For any refund-related queries, contact us at:
📧 Email: sigmawatches@gmail.com
📞 Phone: +92 328 7287886